Walkthru support

Walkthru opens screen recordings — MP4 and MOV files. It cannot open screenshots, photos, GIFs or a Live Photo. If the file is a recording and still will not open, it may have been trimmed or exported by another app in a format iOS cannot decode; share the original from Photos rather than an edited copy.

Automatic splitting is a draft, not a verdict. Delete a step you do not want, or split one that covers two actions. If a step landed on the wrong frame, use Replace screenshot to scrub the source video and pick a better one. Screens that update on their own — a live feed, an incoming message — are the usual cause of extra steps.

Open the step, choose Replace screenshot, and scrub to a moment after the screen settled. Recording at a slower pace, pausing about a second on each screen, prevents most of these.

iOS draws no touch indicator in screen recordings by default. To get visible tap circles, open Settings, then Accessibility, then Touch, then AssistiveTouch, turn it on and create a single-tap gesture. Walkthru’s How to record screen has the full instructions. You can also place markers yourself by tapping the frame in the editor.

iOS pauses a broadcast when the screen locks, and stops it if the system needs the memory. Turn Auto-Lock off in Settings, Display & Brightness, before a long recording. DRM-protected video is blanked by the system during recording and will appear black in the capture — that is iOS, not Walkthru.

Open the export screen, tap the menu, and choose Restore purchases. If it still does not appear, confirm you are signed in to the same Apple Account you bought with. Note that the seven-day pass expires — passes do not auto-renew, so an expired one has to be bought again.

The seven-day pass is a non-renewing purchase, and Apple provides no expiry date for that product type. Walkthru reconstructs the remaining time from your purchase history, which works reliably on the device you bought it on and is best-effort elsewhere. The lifetime unlock restores across devices normally.

The free tier allows three shares a day and watermarks exports. The limit resets at midnight in your device’s time zone. Pro removes both, for $9.99 once or $2.99 for seven days.

It should be — redactions are rendered into the exported picture before any crop, and are not a removable overlay. If you can see through one in an exported file, that is a bug worth reporting with the exported file attached, if it contains nothing you mind sending.